Active Incident

Updated a few seconds ago

[Logistics]: Investigating a small number of label generation failures.Degraded Performance

Incident Status

Degraded Performance

Components

3rd Party Integrations

Locations

Loop


June 12, 2025 9:36PM EDT
[Identified] Think Logistics is currently unable to generate labels for USPS due to an issue with their label broker. They are working to resolve the issue. Canadian labels are unaffected.

June 12, 2025 8:14PM EDT
[Identified] We are seeing label failures from a single provider again. We are monitoring the situation for signs of recovery.

June 12, 2025 8:08PM EDT
[Monitoring] We are seeing signs of recovery but continuing to monitor.

June 12, 2025 8:01PM EDT
[Investigating] Our internal systems have detected a small number of label generation failures emanating from a single provider. We are currently investigating.

Returns Portal




Operational

Admin Portal




Operational

Returns API




Operational

Loop POS




Operational

Order Tracking




Operational

Offset




Operational

Shop Now: On Store




Operational

3rd Party Integrations




Operational

External Services

Amazon Web Services

DHL

Fedex

Let's Encrypt

Mailgun

Shopify

Stripe

UPS

US Postal Service

Metrics

Merchant Admin Uptime

100.00%




Customer Portal Uptime

100.00%




API Uptime

100.00%




Merchant Admin Uptime

100.00%




Customer Portal Uptime

100.00%




API Uptime

100.00%




Merchant Admin Uptime

100.00%




Customer Portal Uptime

100.00%




API Uptime

100.00%